Korean (Toronto) Credit Union believes that speedy and effective resolution of complaints is an essential component to the delivery of a high level of member service. The efficient handling of complaints gives us the opportunity to fix unknown issues, maintain strong relations with members and understand what is important to you. This knowledge drives continuous improvement in our processes, products and service, ensuring we remain relevant in the marketplace.
We appreciate the opportunity to address any concerns you have with Korean (Toronto) Credit Union. If you have a problem or complaint, we encourage you to contact us immediately following the steps outlined below.
Gather details such as:
- Date(s) of occurrence
- Supporting statements or documents, if any
- The names of any specific staff involved
- Consider the action you would like to see us take to address your concern
Contact your branch in-person, by phone or by email. If a staff member is unable to assist you due to the nature of the issue, he/she may refer you to a supervisor. You may also request this referral yourself should you feel that your issue is not being addressed to your satisfaction.
- Address: 180 Steeles Ave. West 3, Thornhill, ON. L4J 2L1
- Tel: 905-889-2703 Fax: 905-889-9995
- Email: info@koreancu.com Attn: Branch supervisor
If the branch supervisor is unable to assist you due to the nature of the issue, he/she may refer you to the Branch Manager or Chief Executive Officer (CEO). You may also request this referral yourself should you feel that your issue is not being addressed to your satisfaction.
- Address: 180 Steeles Ave. West 3, Thornhill, ON. L4J 2L1
- Tel: 905-889-2703 Fax: 905-889-9995
- Email: info@koreancu.com Attn: Branch Manager or CEO